Our Quality Guarantee

DarrenWillansArt stands behind the quality of the art we sell. The oils used are Michael Harding Archival artist quality paints on sustainably managed white-line MDF boards. All frame profiles are hand made by the artist and finished to suit the picture it was made for.

Posters and prints are printed on 200gsm gloss photographic paper.

 

What currency are payments in?

All prices are displayed and transacted in Australian Dollars AUD$.

 

When will my order go out?

Orders are processed within 5 business days of receipt and are shipped out of Western Australia via Australia Post.

 

Delivery Times

All deliveries are made by Australia Post. Please allow approximately 14 days from the date of shipment within Australia and 21 days internationally. Please note these figures are only a guide and we do not have any control over your package once it is with Australia Post.

 

Do you ship internationally?

Yes, we ship to most countries. Please contact us via the enquiry form page so we can work out the best shipment method for you.

 

What do you charge for shipping?

All shipping within Australia is included in the price of the paintings/prints. Any shipping outside of Australia will be calculated on a case by case basis.

 

What methods of payment do you accept?

We accept Visa, MasterCard, and American Express via Pin Payments, our third-party secure payment gateway.

 

My order arrived damaged. What are my options?

Sorry about that. It happens sometimes. Send a photo of the damage to darrenwillansart@gmail.com. Prints can be exchanged or we can give you a full refund. Original artwork is a bit different, contact us so we can discuss options.

 

What is your return policy?

If you have a problem, contact us. Returns will be determined on a case-by-case basis. The buyer is responsible for any additional shipping costs associated with a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

Where are you located?

Everything is painted, packaged, and shipped out of Perth, Western Australia.

 

Do you have a physical store that I can visit?

Not at this stage. Maybe someday?

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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